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Frequently Asked Questions
After Hours and Emergencies
For After Hour Service, if you have a medical emergency, please call 911 or visit the nearest emergency room. To reach our after hours triage service, please call our offices and choose option 1. Please note, calls that are received after hours may accur an after hours charge.
Please save non-urgent questions such as appointments, prescription refills, school forms, and referral requests for regular office hours. Please note that most insurance companies now offer an after-hours service which puts you in direct contact with a physician through their services, and most of the services provided through them are more likely to be covered by your insurance company. This information is often easily attainable on the back of the insurance card under which the child is covered.
How do I get a copy of my child's vaccine/shot record?
All requests for vaccine/shot records must be submitted to our office in writing. You may fax us at 410-956-6637. Please include the child's legal first and last name with date of birth. Please allow us 24 hours to complete your requests.
How to get my child's medical records copied?
Print out the Medical Release Form, complete and return to our office. Once we receive the signed release form we will contact the parent with the cost of copying. After payment is received, we will process your request and notify you when the records are ready for pick up. There is a cost of $0.76 per page. If the record is being sent to someone other than the parent/patient, there will be an additional fee of $22.88. Please allow 2-3 weeks for copying. For more information visit www.mbp.state.md.us.
Appointment Information
We prefer to schedule all visits in order to provide our patients with ample time with the providers and to avoid extended wait times in the lobby. If you are later than 15 minutes for a scheduled “sick” or “follow-up” visit, we will do our best to work you back into the schedule, or offer an appointment we have with another provider, depending on availability. Please be aware: we may be forced to ask you to reschedule out of courtesy to other scheduled patients that may arrive in a timely manner. If you are later than 15 minutes for a well-child visit, you may be asked to reschedule your appointment.
If you are unable to keep your appointment, please call our office as soon as possible. All appointments require a 24-hour notice to cancel the appointment without a cancellation fee. Appointments that are not canceled within 24-hours of the appointment time will be charged a $40.00 fee.
Inclement Weather
The safety of our patients is important to us. When inclement weather is expected, please check our website and Facebook page regarding a possible delay in opening or closing of our locations. We also ask that you call our office before heading out for your scheduled appointment.